Client Services Director

KEY RESPONSIBILITIES

Client Intake & Needs Assessment

• Conduct intake interviews with all new clients to build rapport and provide a welcoming first experience.

• Assess each client's immediate and ongoing needs, concerns, and circumstances.

• Identify appropriate services, education, resources, and support available through Abundant Life PRC.

• Develop an individualized plan for connecting clients with the appropriate services and next steps.

• Make appropriate referrals to community resources and other support services when needs extend beyond the services provided by ALPRC.

• Ensure intake information and client documentation are accurate, complete and maintained confidentially.

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Client Service Leadership

• Oversee the daily operations of all client services.

• Ensure clients receive compassionate, respectful, confidential, and consistent care.

• Oversee client appointments, services, education, and follow-up.

• Monitor client progress and help ensure appropriate follow-up and continued support.

• Monitor client flow and identify opportunities to improve the overall client experience.

• Assist in developing and implementing policies, procedures, and best practices for client services.

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Team Leadership & Development

• Lead, encourage, and support Client Advocates, staff, and volunteers involved in client services.

• Assist with recruiting, training, onboarding, and equipping client services volunteers.

• Provide ongoing encouragement, accountability, and guidance to the client services team.

• Help create a positive, healthy, and unified team culture.

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Biblical Soul Care

• Provide compassionate, Christ-centered support to clients facing difficult circumstances.

• Be skilled in Biblical Soul Care, offering encouragement, hope, truth, and practical support with wisdom and sensitivity.

• Equip and encourage Client Advocates to care for clients with compassion with maintaining appropriate professional and relational boundaries.

• Help connect clients with appropriate community, church, and professional resources when additional support is needed.

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Program & Administrative Oversight

• Maintain organized systems for scheduling, client services, classes, resources, and follow-up.

• Ensure client service programs are operating effectively and consistently.

• Assist in tracking client services, outcomes, and program impact.

• Work closely with the Executive Director and other team members to identify needs and opportunities for growth.

• Help ensure adequate supplies, resources, and materials are available for client services.

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Qualifications

The Ideal candidate will:

• Have a strong personal faith in Jesus Christ and a commitment to the mission and values of Abundant Life PRC.

• Demonstrate a heart for serving women, men, and families with compassion and dignity.

• Have experience or training in Biblical soul care, discipleship, counseling, ministry, social services, or a related field.

• Possess strong leadership and interpersonal skills.

• Be highly organized, detail-oriented, and able to manage multiple responsibilities effectively.

• Demonstrate excellent communication skills, both written and verbal.

• Be dependable, professional, and able to maintain strict confidentiality.

• Have the ability to listen well, ask thoughtful questions, an assess client needs with compassion and wisdom.

• Be able to lead with both compassion and accountability.

• Have the ability to work independently while also collaborating effectively with staff and volunteers.

• Be comfortable using computers, scheduling systems, databases, and basic office technology.

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What We're Looking For:

We are looking for someone who is not only capable of managing systems and programs, but who also understands that every client who walks through our doors is a person with a story.

The right candidate will have the ability to balance leadership and administration with meaningful one-on-one client care.  They will be able to listen compassionately, assess needs thoughtfully, provide wise next steps, and help ensure that every client is connected with the support and resources they need.

This person will help ensure that Abundant Life PRC continues to be a welcoming place where clients feel seen, supported, equipped, encouraged, and valued.

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